Resume
Specialties
UX Research
Strategic Planning
User Testing
User Interviews
Analytics & Data
Prototyping
Card Sorting
Competitive Analysis
Experience
Client Experience Consultant | September 2021 - Present
Mariah Sells LLC | www.mariahsells.com
Conduct research via multiple methods for life coaching online group programs
Provide communication, guidance, and support for entreprenuers seeking improvement within their business strategy
Manage research data and deliverables for comparing past & future successes in business strategy & client retention
Manage social media & website for my own business’ client engagement strategies
Lead Analyst | July 2021 – September 2021
Cognia | Alpharetta, GA | www.cognia.org
Conduct training for new Analysts
Provide communication, guidance, and support for Analysts & Global Services Team
Manage Salesforce & Smartsheet for quality assurance
Update CRM log for cross-departmental collaboration
Coordinator | March 2021 – July 2021
Cognia | Alpharetta, GA | www.cognia.org
Planned logistics and staffing of school & district Accreditation Engagement Reviews, Progress Monitoring Reviews, and Readiness Reviews
Utilized database programs to run data queries to support business needs across the organization and maintained database of up-to-date client & volunteer information
Surveyed volunteers for best-fit roles conducting Reviews
Maintained effective, supportive, and ongoing communication with internal & external clients
People & Event Manager | April 2017 – March 2021
Alpharetta Convention & Visitors Bureau | Alpharetta, GA | www.awesomealpharetta.com
Promoted entertainment venues for vacation and “Don’t Miss Events” in the North Metro Atlanta Area
Researched and generated leads for conventions to host in Alpharetta
Independent Contractor | February 2016 – November 2016
AdvancEd | Alpharetta, GA | www.advanc-ed.org
Managed various databases in completion of South Carolina Department of Education Review project
Researched schools and provided all relevant information as necessary
Compiled files for South Carolina schools including demographics, student performance data, and contact information
Compiled participant feedback from evaluations administered to institutions and team members for future review
Human Resources Intern | September 2015 – December 2015
The Children’s Museum of Indianapolis | Indianapolis, IN | www.childrensmuseum.org
Developed a social recruiting strategy for potential candidates
Acquired and organized marketing and promotional content for three events
Worked with social media and marketing teams to determine scheduling and content for posts
Researched best recruitment videos and made recommendations for developing story boards
Talent Acquisition Intern | May 2015 – June 2015
HRNet One | Shanghai, China | www.hrnetone.com
Researched 20 best-fit candidates per week and provided human resources consulting services
Conducted and prepared 10 Position Profile Reports for clients’ approval per week
Sourced five best-fit candidates locally and regionally through interviews and reference checks per week
Education
Thinkful | October 2020 - March 2021
UX/UI Design Certification
Completed 3 Full-Scale Projects: WNRS, Best Dressed, Round & Round
Learned User-Centered Design practices within Double-Diamond Design Process, Sprint, & Rapid Iteration
Butler University | August 2012 - December 2015
B.S. International Business
4 Study Abroad Programs: France, South America, United Kingdom, and China
Learned Best Business Globalization Practices through Marketing, Customer Engagement, & Cultural Competencies